SmallBizGenius Analysis

Function of Beauty is a personalized hair and skincare brand where customers create custom formulas based on their individual needs. While some customers rave about the effectiveness of the products, particularly for specific hair concerns, a significant number report issues with customer service, subscription management, and unexpected charges.

Category Breakdown

Scores based on analysis of 96 recent reviews

Customer Service Issues

3.0/10

Many reviewers report poor customer service experiences, including slow response times, unhelpful replies, and difficulty resolving issues. Several customers mention the lack of a phone number for immediate assistance and express frustration with the automated nature of the support.

42 reviews mention this

Subscription Problems

3.5/10

A significant number of reviewers complain about unwanted subscription renewals and difficulty cancelling their subscriptions. Customers report being charged for orders they didn't authorize, even after attempting to cancel, and struggling to get refunds.

28 reviews mention this

Product Quality & Effectiveness

8.0/10

Many customers are satisfied with the quality and effectiveness of Function of Beauty's products, noting improvements in their hair's health, manageability, and appearance. Some reviewers highlight the benefits of the personalized formulas for addressing specific hair concerns like dryness, frizz, and scalp issues.

30 reviews mention this

Pricing & Value

4.0/10

Several reviewers feel that Function of Beauty's products are overpriced, especially considering the smaller bottle sizes and rising costs. Some customers mention that the products are not significantly better than cheaper alternatives, making them question the value for money.

15 reviews mention this

Shipping & Delivery

5.0/10

Some customers report issues with shipping and delivery, including delayed orders, missing shipments, and inaccurate tracking information. A few reviewers also mention unexpected increases in shipping costs.

8 reviews mention this

Pros & Cons

What Customers Love

Customizable formulas cater to individual hair needs Mentioned 30x
"I ordered a personalized shampoo and conditioner based on my hair profile. The checkout was simple, with questions about hair type and goals that helped tailor the formula. Delivery was quick, and the results are noticeable: my hair feels healthier and my scalp less itchy."
Effective for specific hair concerns like frizz and dryness Mentioned 8x
"IM A BLACK WOMAN . My two favorite products in the world are the shampoo and conditioner set from functionofbeauty.com which totally eliminates my FRIZZY HAIR"
Hair quiz is fun and easy to use Mentioned 3x
"Hair quiz was both fun and easy to do!! The variety of scents, colors and options for hair types is fantastic."
Wide variety of scents and color options Mentioned 3x
"Hair quiz was both fun and easy to do!! The variety of scents, colors and options for hair types is fantastic."
Products can improve hair manageability and softness Mentioned 5x
"After using Function of Beauty for several months, my hair is soft and manageable."

Common Complaints

Poor customer service with slow response times and unhelpful replies Mentioned 42x
"Customer service is nonexistant!: The product is okay but customer service is the worst. It is impossible to contact them. I have sent three messages about a missing shipment and they just don't reply."
Unexpected subscription renewals and difficulty cancelling Mentioned 28x
"Like many other people here, my subscription was reactivated after cancelling. When I reached out, I was told it was essentially my fault and that they weren’t going to cancel my order."
Products are expensive compared to alternatives Mentioned 15x
"I was a longtime user but they’ve gotten so much more expensive and that with smaller packaging then before! So less for more. I like the product but it’s overpriced and not much better then much cheaper brands."
Inconsistent product quality and formula issues Mentioned 5x
"Bought this product a couple of times. I changed formulation a couple of times, but it did not matter what formulation they sent me, it was awful for my hair and did not achieve what they said it would."
Website bugs and technical issues Mentioned 4x
"Website has a lot of bugs, cannot change sizes myself, cannot add phone number to delivery details (I mean I can but it does not stay there), thus always missing my delivery"

Common Questions About Functionofbeauty

Answers derived from customer review patterns

Is Function of Beauty legit and trustworthy?

Function of Beauty offers personalized hair and skincare products, but reviews reveal a mixed reputation. While many customers praise the effectiveness of the custom formulas, a significant number report issues with unauthorized charges, difficulty cancelling subscriptions, and unresponsive customer service. Some reviewers describe the company as a "scam" due to these billing and subscription problems. While the products themselves may be legitimate, the company's business practices raise concerns about trustworthiness, especially regarding subscription management and customer support.

Based on 45 reviews

Does Function of Beauty have good customer service?

Based on the reviews, Function of Beauty's customer service is a major point of concern for many customers. Numerous reviewers describe the customer service as "horrible," "nonexistent," and "shocking." Common complaints include slow response times (often taking weeks), unhelpful or automated replies, and difficulty getting issues resolved. The lack of a phone number for direct contact is also a frequent criticism, making it challenging for customers to get immediate assistance.

Based on 42 reviews

Is Function of Beauty worth it for small business?

Function of Beauty may not be the best choice for small businesses due to the reported issues with customer service and subscription management. If a small business were to purchase these products as gifts for employees, they may be putting their employees at risk of unwanted subscription renewals and billing issues. The inconsistent customer service could also lead to frustration and wasted time for the business owner if problems arise. While the personalized products may seem appealing, the potential drawbacks outweigh the benefits for most small businesses.

Based on 20 reviews

What is Function of Beauty's return policy like?

Function of Beauty's return policy appears to be strict, with many reviewers reporting difficulty getting refunds, even for unauthorized charges or products they didn't order. Several customers mention being told that orders are non-refundable once they have entered production, even if they attempt to cancel shortly after the order is placed. The company's reluctance to issue refunds is a recurring complaint, contributing to the overall negative perception of their customer service.

Based on 15 reviews

Why are customers having trouble cancelling Function of Beauty subscriptions?

Customers are experiencing difficulty cancelling Function of Beauty subscriptions due to several factors. Some reviewers report that their subscriptions are reactivated without their knowledge or consent, leading to unexpected charges. Others mention that the website makes it difficult to cancel, with missing subscription information or technical glitches. Additionally, the slow and unresponsive customer service makes it challenging for customers to get assistance with cancellation requests in a timely manner.

Based on 28 reviews

Ready to Try Functionofbeauty?

Save on your first purchase with 6 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Functionofbeauty against 123 similar beauty & salon options.

View Alternatives